Shipping

How long will it take to get my order?

Most customers can expect to receive their order and supplies within 1 to 5 days. This is not a guarantee as shipping depends on location and carrier.

Do I need to be there to sign for it?

Nope! If you're not home, the driver will leave your package in your mailbox, at the door, or with your doorman.

What Happens if my package gets lost?

All items purchased from MasonJarYorkies.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

How much is shipping?

Orders over $49 ship free! All other orders ship for a flat rate of $8.00.

Payments

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

Why is my credit Card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Do you charge sales tax?

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Returns

How do I request a return or replacement?

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 3 days of purchase.  If you would like to request a return or replacement, please send us a message at masonjaryorkies@gmail.com with your order number.

MasonJarYorkies.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, MasonJarYorkies.com does not take title to the refunded item.

Support

How do I contact Customer Service?

You can reach one of our devoted customer service reps at masonjaryorkies@gmail.com and we’ll get right back to you with a response.